Return & Exchange Policy

At Potato & Co., we want you and your pup to love your order. Please review all product details, sizing information, and measurements carefully before placing your order.

Because we are a small business, returns, refunds, and exchanges are handled on a case-by-case basis. We do our best to be fair and helpful while also limiting unnecessary shipping costs wherever possible.

Need Help Before Ordering?

Please do not hesitate to reach out to us with any questions before placing your order.

You can contact us by email at hello@potatoandco.com or through Instagram DM at @potatoand.co.

We are happy to help with sizing, product questions, and recommendations. Send us your pup’s measurements and we will do our best to guide you toward the right size and product before you order.

Returns & Exchanges

Return and exchange requests must be reviewed and approved by Potato & Co. before any item is sent back.

To request a return or exchange, please contact us within 7 days of receiving your order with your order number and the reason for your request.

Items must be:

• Unused

• Unwashed

• Free of pet hair, odours, stains, and damage

• In original condition and packaging, if applicable

Items that do not meet these conditions may not be eligible for a return, refund, or exchange.

Non-Returnable Items

For health, hygiene, and customization reasons, the following items are final sale and cannot be returned or exchanged:

• Custom or personalized items

• Made-to-order apparel

• Sale items

• Gift cards

• Used pet products

• Items damaged by chewing, scratching, pulling, misuse, or regular wear and tear

Sizing Issues

We strongly recommend measuring your pet before ordering. Product sizing can vary, and selecting the correct size is the responsibility of the customer.

If you are unsure which size to choose, please contact us before ordering. We are happy to help.

Sizing-related exchanges may be approved on a case-by-case basis, but customers may be responsible for any return shipping costs and new shipping costs associated with the exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or there was an error with your order.

Original shipping fees are non-refundable.

We recommend using a tracked shipping method when sending items back, as Potato & Co. is not responsible for lost return packages.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at hello@potatoandco.com.

Please include your order number and clear photos of the item, packaging, and any damage or issue.

We will review the situation and do our best to make it right.

Refunds

If your return is approved and received in acceptable condition, your refund will be processed to your original payment method.

Please allow time for your bank or payment provider to process the refund.

Shipping fees are non-refundable unless the issue was due to an error on our end.

Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has been processed, customized, packed, or shipped.

Contact Us

For any questions about returns, exchanges, sizing, or your order, please contact us at:

hello@potatoandco.com
Instagram: @potatoand.co